[Registered / postal address]
When you write to us
To help us respond quickly, please include:
- the email address you use to log in;
- your storefront link, if you have one;
- a short description of the problem, and a screenshot if possible; and
- for payment issues, the payment date, amount and Razorpay payment ID.
If you're a customer of a business
Pravia hosts storefronts for independent businesses but does not sell their products. For questions about a product, price, order or offer, please contact the business using the WhatsApp, call or enquiry options on its storefront.
To report a storefront you believe is fraudulent, misleading or unlawful, or to ask about your personal data, email us with the storefront link and details.
Grievance Officer
In line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, you can escalate complaints to our Grievance Officer:
[Grievance Officer name]
[Grievance Officer email address]
We will acknowledge complaints within 24 hours and aim to resolve them within 15 days.
See also: Privacy Policy · Terms of Service · Refund & Cancellation Policy