1. What this policy covers
This policy applies to payments businesses make to Pravia for subscription plans (Starter, Growth and Premium). It does not cover purchases made from businesses listed on Pravia; see section 7.
2. How plans work
- Plans are paid in advance for a fixed period of 30, 90, 180 or 365 days.
- Plans do not renew automatically. You will never be charged again unless you choose to buy another plan.
- You can see the price and the period before you pay.
3. Cancellation
Because plans do not auto-renew, there is nothing you need to cancel to avoid future charges. If you stop using Pravia, your plan stays active and your storefront stays live until the end of the period you paid for. After that, your storefront may be hidden from the public until you buy a new plan.
If you want your account and data deleted, email [support email address].
4. Refunds
Once a plan has been activated, payments are non-refundable, including for any unused part of the period. This also applies if you stop using the service early, downgrade, or delete your account. AI credits included with a plan are not refundable.
Before buying, you can set up your storefront and preview it from your dashboard to check that Pravia suits your business.
5. When we will refund
We will refund the amount in full in these cases:
- Duplicate payment: you were charged more than once for the same plan purchase.
- Failed but debited: money left your account but the payment failed, or your plan was not activated, and we cannot activate it for you.
- Our error: you were charged an amount different from the price shown at checkout.
- Closure without cause: we close your account when you have not broken our terms. In this case we refund the unused part of your plan.
Refunds are made to the original payment method. Nothing in this policy affects any rights you have under applicable consumer protection law.
6. How to request a refund
- Email [support email address] within 30 days of the payment, with your registered email address, the payment date and amount, and the Razorpay payment ID if you have it.
- After we confirm the issue, we will initiate the refund within 7 working days. Your bank or card issuer may take additional time to show it in your account.
- Many failed-but-debited payments are reversed automatically by the bank. Please check with your bank as well.
7. Purchases from businesses on Pravia
Pravia does not sell products or take payments on storefronts. If you bought something from a business you found on Pravia, its refund, return and cancellation terms are set by that business. Please contact the business directly. If you believe a business has acted fraudulently, you can report it to us at [support email address].